Missed follow-ups
AMC dates and service history become difficult to track as the customer list grows.
Early-stage startup · product discovery underway
Smarter operations for water service businesses.
FieldJal is exploring practical software for water purifier service businesses in India. We are starting with field research before deciding what to build.
- Current stage: problem research and product planning
- Current focus: learning from shop owners and technicians
- Next step: validate the workflow before developing a prototype
Customer recordsAMC schedulingJob assignmentField visibilityParts &
billingRoute planning
01 The problem
The work happens in the field. The records stay scattered.
Many local service teams coordinate through notebooks, calls and disconnected messages. Customer history can be lost, preventive service can slip, and owners may struggle to follow field activity.
Limited visibility
Job status often depends on calls and manual updates instead of one shared record.
Scattered records
Parts, readings, notes and invoices may end up across paper and separate conversations.
02 The vision
One connected workflow for the shop and the field.
These are areas we are researching, not released features. Interviews and pilot feedback will determine the first product scope.
Customer records
Explore a consistent place for customer, purifier and service history.
AMC scheduling
Explore clearer reminders and follow-ups for recurring service work.
Technician jobs
Explore a simple flow for assigning and tracking field visits.
Field accountability
Research fair, practical ways to confirm service activity.
Parts and billing
Explore keeping job notes, parts and billing context together.
Daily planning
Research how local teams can organise service routes more efficiently.
03 Proposed workflow
A starting hypothesis, ready to be tested.
- 1
Plan
Create and assign a customer service job.
- 2
Visit
Give the technician the details needed for the visit.
- 3
Record
Keep relevant service details in one place.
- 4
Follow up
Use service history to support the next customer interaction.
04 Current stage
The startup is just getting started.
There is no released product yet. The priority is understanding the problem and validating demand before development.
Problem discovery
Speaking with water service businesses to understand real workflows and pain points.
Product definition
Turning validated needs into a focused first prototype and pilot plan.
Development
Building only after the core workflow and pilot requirements are clear.
Early-stage disclosure. FieldJal currently has no released product, paying customers, published pricing or operating metrics. The capabilities above describe the direction being explored and may change after research.
05 Roadmap
Research first. Build after validation.
-
Now
Understand the problem
Interview shop owners and technicians about daily operations.
-
Next
Define the first workflow
Prioritise the smallest useful solution based on evidence.
-
Then
Create and test a prototype
Evaluate usability with a small group of potential pilot businesses.
-
After validation
Build the product foundation
Develop secure data handling, access control, backups and reporting.
-
Future
Launch responsibly
Set a launch date only when the product is ready for real operations.
06 Founder
Dilshad
Founder & product builder
FieldJal is a founder-led effort to understand and solve operational challenges faced by local water service businesses. The product direction will be shaped through direct research and honest feedback.
contact@fieldjal.inResearch conversations
Run a water service business?
We would like to learn how your team manages customers, technicians and repeat service today. Your experience can help shape what FieldJal becomes.